Return Policy
Our products are specially crafted upon receiving an order. As a result, certain terms and conditions apply.
Should any issues arise with your purchase, it is essential that you notify us within 72 hours of delivery by email.
We can only accept returns for items that have been delivered in a damaged condition, such as a defective print or a damaged item.
In the event of a return, we will provide you with guidance on how to ship the item back to us.
You can always contact us for any return question at support@joezey.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
In light of the ongoing COVID-19 pandemic and our commitment to the safety of our customers and staff, we have made the difficult decision to suspend all exchanges at this time.
Safety First: The health and well-being of our community is our top priority. Given the uncertainties around the transmission of the virus, we believe this policy is in the best interest of everyone involved.
Understanding and Support: We understand that this may cause inconvenience, and we sincerely apologize. We appreciate your understanding and support as we navigate these unprecedented times.
Future Changes: We will continue to monitor the situation and guidance from health authorities. As circumstances evolve, we will update our policies accordingly.
Questions?: If you have any questions or concerns, please reach out to our customer service team at support@joezey.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@joezey.com.
